Manchester United FC is the most famous name in football. It’s also the biggest and richest club, so it must be a high scorer when it comes to customer service too.

Fortunately, Print Search was on hand to help the club come up with a more practical approach to issuing tickets for its corporate boxes. For instance, if the box was for 8 people, then 8 mini voucher books were issued but this a) made the pack very bulky, b) caused problems for members when allocating books to different clients for each match, and c) meant providing 8 of everything: 8 cards, 8 books, 8 charters etc.

We researched all the options, made our
suggestions and submitted samples. The result?

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During the 2002 World Cup, Kinetic wanted to send a stress ball out to each client, specially packaged in a box which contained a fixture list. And after some particularly clever legwork by Print Search (though we say it ourselves) the relevant parts were sourced and produced ready to mail out to around 5500 Kinetic clients. The total cost? Around £5000. New business generated? In excess of £100,000. Enough said.

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Although sceptical at first, Leggett’s agreed to let us carry out an in-depth review of its operational print. That was the turning point. Now Leggett’s is on track for some great savings: our proposal resulted in a 32% cost reduction and tighter control through our comprehensive management reporting facilities.

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With such extensive and complex product ranges to bring to market, Shiloh clearly needed a competent and creative marketing partner. Print Search had already been meeting Shiloh’s operational print needs for many years, when we were asked to look at catalogue production.Since then, we have supplied over 200,000 catalogues of varying types and sizes and handled fulfilment and distribution. Top marks to Print Search!.

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